FAQ
Do you need help?
We are available by email at contact@tamacookies.com and by phone at +33 6 71 12 14 31
Who are we ?
After three years of training at the Ecole Nationale Supérieure de Pâtisserie and a career as a trainer at the Lenôtre school, I created my company, Tama.
I wanted to create a new way of consuming pastries at home: a more lively approach, fresher desserts, with better products... Find out more!
What products do we offer?
We specialize in the making, creation and sale of ready-to-bake frozen cookies. How does it work? Discover our ranges 🍪
Is it only for professionals?
Not only that! You are a cookie lover, enjoy our unique preparations 100% made in France 😋
How to buy your cookies?
You have our different ranges in our online store, go right here: Online store
What are the delivery methods?
Here are our different delivery methods: Colissimo to your home without signature, Colissimo to your home with signature, and delivery to a collection point.
Is shipping free?
Yes, we offer free delivery on purchases over €70.
I would like to be reimbursed, what should I do?
To make the refund, you must contact us by email at marianneheiles@gmail.com. Our team will give you the procedure to follow to make your refund.
I want to cancel my order, is that possible?
If your order has already been shipped unfortunately not, we will then issue a refund.
In case your order has not been shipped, it is still possible to cancel it. Please contact us by email at marianneheiles@gmail.com
I have a restaurant, can I sell your cookies?
Of course absolutely! You can fill out our contact form for professionals right here: Contact form