Politique de confidentialité

1. Introduction

This Privacy Policy describes how the company TAMA, a simplified joint-stock company (SAS), registered under SIRET number 930 470 299 00015, whose head office is located at 10 chemin de la buissonnerie, 78610 Les Bréviaires, France, collects, uses, and protects the personal data of its customers and users of the Tama Cookies website.

By using our website or placing an order, you accept the practices described in this Privacy Policy.

2. Collection of Personal Data

TAMA Cookies collects the following personal information:

  • Identification information : Name, first name, postal address, telephone number, email address.
  • Payment Information : Credit card details, other information needed to process payments.
  • Connection information : IP address, browser type, navigation data (pages viewed, clicks).
  • Order related information : Purchase history, delivery preferences.

This information is collected when you:

  • Place an order on our website.
  • You subscribe to our newsletter or create a user account.
  • Contact our customer service.
  • Navigate our website (via cookies).

3. Use of Personal Data

The data collected by TAMA Cookies is used for the following purposes:

  • Order Management : Processing, shipping, tracking orders, and managing returns.
  • Customer Service : Responding to requests, providing assistance, and communicating about your orders.
  • Marketing : Sending newsletters, promotional offers, and other marketing communications, subject to your consent.
  • Site Improvement : Analysis of site usage to improve our services and provide a better user experience.
  • Legal compliance : Compliance with legal obligations, particularly in terms of invoicing and accounting.

4. Sharing of Personal Data

TAMA Cookies undertakes not to sell, rent or share your personal data to third parties for commercial purposes without your explicit consent.

However, your data may be shared with third parties in the following cases:

  • Service providers : For the execution of services related to your order (carriers, payment providers, etc.).
  • Legal obligations : When required by law, including to respond to legal requests from public authorities.
  • Protection of Rights : To protect the rights, property, or safety of TAMA Cookies, our customers, or the public.

5. Data Security

TAMA Cookies implements appropriate technical and organizational measures to protect your personal data against loss, theft, unauthorized access, or disclosure.

Payment information is processed through secure platforms that comply with PCI-DSS security standards.

6. Data Retention

Your personal data is retained for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Order data : Kept for the duration necessary to process the order, then archived in accordance with legal obligations (particularly tax).
  • Marketing Data : Retained until you withdraw your consent.

7. Your Rights

In accordance with current regulations, you have the following rights regarding your personal data:

  • Right of access : You can request access to the personal data we hold about you.
  • Right of rectification : You can request the correction of inaccurate or incomplete personal data.
  • Right to erasure : You can request the deletion of your personal data, subject to certain conditions.
  • Right to object : You can object to the processing of your data for direct marketing purposes.
  • Right to portability : You can request to receive your personal data in a structured, machine-readable format.

To exercise your rights, please contact our customer service at the following address: marianneheiles@tamacookies.com

8. Cookies

TAMA Cookies uses cookies to improve user experience, analyze site usage, and offer personalized content.

Users can manage cookie settings through their internet browser. However, refusing cookies may limit some of the site's functionality.

9. Changes to the Privacy Policy

TAMA Cookies reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page with an update of the date at the top of the document. You are advised to consult this page regularly to stay informed of any changes.

10. Contact

For any questions or requests regarding this Privacy Policy, please contact us at:

  • SAS TAMA
  • Address : 10 chemin de la buissonnerie, 78610 Les Bréviaires, France
  • Email : marianneheiles@tamacookies.com